Of all that a company can have, only people can grow in value. In-house trainings are completely tailored to the needs of clients and are performed by experienced and certified trainers of Alterna International.
Open trainings
These trainings are intended for individuals who want to independently improve their knowledge and skills, as well as for companies that want to develop specific knowledge and skills of a smaller number of employees.
The open training portfolio is carefully selected and aligned with the challenges and trends of the time in which we operate. All trainings are performed by experienced certified trainers of Alterna International.
Zoom trainings
All trainings can be followed live using the ZOOM application.
Also, we created a specially designed option for training via the ZOOM application. The duration of a training within the module is 90 minutes, with a maximum of 15 participants due to interactivity. You can choose training packages (3 lessons) according to business needs or with the recommendation of the Alterna International team.
Interactive
Inovative
Inspirational
Practical
Applicable
Adaptable
Alterna International trainings:
Sales skills
Superior Sales Skills – under the licence of Brian Tracy
The training is based on a strategic approach and real situations in the sales process, which gives your sales team the opportunity to focus on vital parts of selling, and most of all on building a bridge of trust with the client, given that trust is the most sought-after value in the 21st century.
Sales Skills - under the licence of Structogram Training System
It is based on quick and efficient recognition of differences in the temperament of colleagues and clients, as well as in their process of making decisions and defining priorities. It allows you to maximise the efficiency of your sales team and improve sales results over a short period of time.
Sales Skills in the Banking Sector – under the licence of Alterna International
Specially designed programme for the needs of clients from the banking sector. It is held by coaches with many years of experience in selling banking products. This training will improve the efficiency of your sales team and it is adaptable depending on whether it is for the sector of population, entrepreneurs or small and medium-sized enterprises.
Sales Skills in the Insurance Sector – under the licence of Alterna International
Specially designed training for the needs of clients from the insurance sector. It is held by coaches with many years of experience in selling insurance products. This training brings you an improvement in the efficiency of the sales team and it is adaptable depending on whether it is life or non-life insurance.
Efficient Management of Online Meetings with Clients – under the licence of Alterna International
Training based on new business realities, adapted to the challenges that arise in times of crisis. Virtual acquisition of new clients, as well as efficient management of online meetings with clients and maintaining relationships with clients require the development and application of new skills.
Tailor Made Sales Skills - under the licence of Alterna International
Specially designed for clients’ needs in accordance with the specifics of their customers, products and existing skills of sales teams. Such training requires a preliminary analysis of these parameters and thus ensures efficiency in application.
Tailor Made sales skills trainings have been very successfully created and performed most often in the following industries:
- Pharmaceutical industry
- Telecommunications
- Leasing companies
- Direct selling
- IT sector
- Fashion industry
- FMCG industry
- HoReCa
- Law firms
- Education sector
Leadership skills
Strategic Leadership – under the licence of Brian Tracy
Training that will raise the leadership skills of your team to a very high level. The training is based on a strategic approach and real situations in organisations and how top results can be achieved through the best world experiences.
Leadership Skills – under the licence of Structogram Training System
The training is based on quick and efficient recognition of differences in temperament among colleagues and accordingly in the way they make decisions and define priorities. With the help of this training, participants develop key leadership skills, the most important of which is flexibility.
Remote Leader – under the licence of Alterna International
Training based on new business realities, adapted to the challenges that arise in times of crisis. Virtual management requires the development and application of new skills that ensure the maintenance of motivation, efficiency and the presence of team spirit in the changed business circumstances.
First-Time Leader – under the licence of Alterna International
The training is intended for all those who are becoming or planning to become leaders for the first time and are facing various challenges posed by this position. At this training, participants get everything they need for a successful transition from operational to management jobs. Skills such as successful team leadership, delegation, efficient meeting management, employee oversight, and creating a winning advantage.
Tailor Made Leadership Skills – under the licence of Alterna International
Specially designed for the client’s needs in accordance with the specifics of concrete employees, the company’s values and the existing skills of the leader. This kind of training requires a prior analysis of these parameters and thus ensures efficiency in application.
Tailor Made leadership trainings have been very successfully created and performed most often in the following industries:
- Pharmaceutical industry
- Telecommunications
- Leasing companies
- Direct selling
- IT sector
- Fashion industry
- FMCG industry
- HoReCa
- Law firms
- Education sector
360° feedback
This report provides you with detailed feedback on your business behavior (skills, abilities, how to react) and other characteristics that are relevant to doing your job from different perspectives: your own, your manager’s, your colleagues ‘and your employees’.
360 feedback will be coordinated and adjusted to the competencies of the manager and in accordance with the values of the company:
- monitoring of employees in operational matters (funnel)
- education and development of employees through coaching and mentoring sessions
- market monitoring and commercial activities together with employees, meeting and negotiating with clients
- and finally, the most important nurturing of leadership, which includes 4 categories / education, motivation, change management and stress and conflict management).
Communication skills
Communication Skills – under the licence of Structogram Training System
Training performed in combination with trainings PERFORM AT YOUR BEST and STRUCTOGRAM KEY TO SELF-KNOWLEGDE which adapt to the needs of the client. Through Structogram Assessment you get a precise analysis of your innate communication style and learn how to easily recognise other people’s communication styles. Through other principles from these two programmes, you increase your influence in communicating with other people while increasing the degree of flexibility.
Presentation skills – under the licence of Alterna International
Fear of public speaking is convincingly at the top of the list of all fears.
Elimination of fear and anxiety, mental preparation and a strong impression are the foundations of this programme.
The training improves presentation and public speaking skills and provides an answer to the question of how to easily adapt your performance to other people’s styles. Through this training you increase the impact of communication on participants and learn the most important, proven principles of presentation and public speaking.
Communication skills for Call Centres – under the licence of Alterna International
The structure of this training directly depends on the precise job description of the Call Centre operator, and most of all on the fact whether they deal with sales, service part of the job or combine these two activities.
The training improves communication skills with different types of interlocutors, providing excellent customer service and resolving complaints and returns.
Tailor Made communication skills – under the licence of Alterna International
Specially designed for the needs of clients in accordance with the specifics of the business activity. This kind of training requires a preliminary analysis of the business activity, the strategy you want to achieve as well as key indicators that need to be improved and thus ensures efficiency in implementation.
Tailor Made communication trainings have been very successfully created and performed most often in the following industries:
- Pharmaceutical industry
- Telecommunications
- Leasing companies
- Direct selling
- IT sector
- Fashion industry
- FMCG industry
- HoReCa
- Law firms
- Education sector
Motivation and development
Winning edge – under the licence of Brian Tracy
Training for effective unlocking of personal potential, emotion management and all the necessary principles for setting and achieving goals. Over 80% of top results come from our mind. If we improve the quality of thinking, we will change the quality of everything we do.
Through training, participants will learn how to increase the power of concentration, eliminate stress and increase flexibility in order to achieve top results.
The key to self-knowledge – under the licence of Structogram Training System
Training is focused on quick and efficient recognition of the natural strengths and weaknesses you were born with. The training goes through the Structogram Assessment, and through the results you discover how to use your natural potential in the best possible way, manage your emotions and how to achieve your goals quickly and efficiently. ” Once a man has found himself there is nothing in this world that he can lose.” – Stefan Zweig
Master or victim of change – under the licence of Brian Tracy
Training is intended for business owners and anyone who is thinking about changing the current business model and improving efficiency and change management. This training will give you answers to the question of how to achieve top results in current business and preserve them in times of crisis and rapid change.
Business development
Create a clear business vision - under the licence of Focal Point
Coaching for laying a solid business foundation, creating a vision, mission and values, setting goals, strategic planning and measuring your business, analysing constraints and studying customers and competition.
The coaching will steer your business in the desired direction and help you achieve your goals more efficiently.
Topics:
- Know yourself
- Know your company
- Determine your starting point
- Create your personal and strategic plan
- Define your business
- Study your competition
- Know your customers
- Establish your areas of excellence
- Remove your constraints
- Locate yourself on the Sigmoid curve
- 10 Goals method
- Trust your super-conscious mind
- Mindstorming
Increase business efficiency - under the licence of Focal Point
Coaching for increasing productivity, managing priorities, effective delegation, and using the law of comparative advantage.
This coaching will improve the efficiency of your business with the help of proven principles that have given results in companies around the world.
Topics:
- Establish a “group of experts”
- Eleven keys to increasing productivity
- Focus your time: Pareto principle
- Focus your time: Zero-based thinking
- Focus your time: Urgent and important
- Effective delegation: Ten key principles
- Effective delegation: Customise your delegation styles
- Leverage principle
- Simplification: Reengineer your company
- Simplification: Occam’s razor
- Ricardo’s law of comparative advantage
- Parthenon principle
Accelerate the growth of your business - under the licence of Focal Point
Coaching for increasing revenue through getting referrals, corporate and personal branding, and increasing sales results
This coaching will give you seven ways to increase your revenue and customer satisfaction through your marketing presence in the market.
Topics:
- Seven ways to increase revenue
- Four levels of customer satisfaction
- Getting referrals
- Seven P’s of marketing: Part one
- Seven P’s of marketing: Part two
- Power of branding: Part one – Corporate branding
- Power of branding: Part two – Personal branding
- Superstar selling: Part one – Prospecting
- Superstar selling: Part two – Presentation
- Superstar selling: Part three – Closing
- Profit curve
- Strategic business units
Increase your sales revenue - under the licence of Focal Point
Sales skills coaching that will guide you through the sales process in a systematic and efficient way
Define and find your ideal customer, present a solution, overcome objections and close the sale.
Topics:
- Define your ideal potential customer – Three key questions
- Define your ideal potential customer – Additional key questions
- Six sources of new prospects
- Seven additional sources of new prospects
- Build rapport
- Determine the problem
- Present a solution – Ask good questions
- Present a solution – Answer the unasked questions
- Overcoming objections – Timing is key
- Overcome six basic objections
- Overcome four additional basic objections
- Closing the sale – 5 demands of closing
- Closing the sale – 5 additional demands for closing
- Closing the sale – Avoid these 5 mistakes
- Closing the sale – Overcoming 4 major obstacles
- Closing the sale – 7 buying signals
- Closing the sale – 4 sales closing techniques
- Closing the sale – 3 additional sales closing techniques
Strengthen your leadership impact - under the licence of Focal Point
This coaching will help you strengthen your strategy and easily manage stressful situations by applying the principles and skills of top leaders around the world.
“There are no bad soldiers under a good general.” – Napoleon
Coaching modules:
- Formulate your purpose
- Determine your values
- Define your mission
- Explain your vision
- Determine your strategy: Part One – Think Strategically
- Determine your strategy: Part Two – Perform a SWOT analysis
- Determine your strategy: Part Three – Identify driving forces
- Determine your strategy: Part Four – Analyse your competition
- Simplification with 7 R’s
- Personal leadership: Stress management
- Personal leadership: Take responsibility
- Execution
Time management
Time management – under the licence of Brian Tracy
Training to effectively define priorities, manage yourself over time and overcome procrastination. Through this training you get improved productivity and increased engagement during business activities of employees.
Successful time management starts with our beliefs and attitudes. If we believe that we can become extremely efficient and highly productive, then we will become that.
Eat That Frog – under the licence of Brian Tracy
One of the most popular trainings in the world for clearly defining priorities, managing yourself over time and overcoming delays. Interactive training, which contains a large number of practical exercises, workshops and specific tasks.
Let’s do something for you
Of all that a company can own, only people can grow in value. Let’s talk about how we can further improve their attitudes, skills and knowledge together.
